Reference

Your Account Rights and Our Policy Commitments

Every account on naga223 operates under a clear set of terms that govern how we handle your data, process payments through DANA, OVO, and GoPay, and manage access where local law in Indonesia permits.

Account Terms ApplyData Handled SecurelyDANA · OVO · GoPay CoveredAccess Subject to Local Law
naga223 Your Account Rights and Our Policy Commitments
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We keep your account data tied to your registered e-wallet identity — whether that is DANA, OVO, or GoPay — and we verify every withdrawal against the same wallet used to deposit. Session cookies are used to maintain your login state across mobile and browser; no behavioural profiling cookies are placed without your consent. You can request a copy of your account data or ask for deletion through the support channels above, and we process those requests in line with applicable rules.

Account Data Control

You can request access to the data we hold on your account at any time via our support email. We will confirm receipt and process the request within the timeframe required under applicable rules.

Cookie Policy

Session cookies keep your account active across DANA, OVO, and GoPay payment flows. Non-essential cookies are only placed with your agreement — you can manage this through your browser or account settings.

Payment Verification

Every withdrawal is matched against the e-wallet — DANA, OVO, or GoPay — registered to your account at sign-up. This stops unauthorised transfers and keeps your funds moving to the right wallet.

Policy Update Notices

When our terms change, we post a notice inside your account dashboard before the update takes effect. You can review what changed and contact us if you have questions before continuing your session.

CONTACT CHANNELS

How to Reach Us About a Legal or Policy Matter

Team online

Live Chat Support

Open the chat widget inside your account dashboard at any time. For policy or data queries, select the 'Account & Legal' topic so the right team picks it up without delay.

Email Contact

Send your query to our support address listed in your account settings. Include your registered mobile number and the specific policy section you are asking about for faster handling.

In-App Help Centre

The Help Centre inside your account covers account terms, data requests, and payment policy. Search by topic or browse the legal section directly from your mobile or browser session.

Common Questions About Account Terms and Your Rights

If you have a question about how our legal terms apply to your account — from data requests to payment disputes — this section covers the most common ones. For anything not listed here, reach us via the contact channels above.

Yes. Your account is subject to these terms where access is permitted under local law. Eligibility depends on your region, and we only process accounts in areas where applicable rules allow it.

Contact our support team via the email address in your account settings. Include your registered mobile number and a brief description of your request — we will confirm and process it accordingly.

You can submit a deletion request through our support channels. We process it in line with applicable retention rules, which means some data tied to payment records may need to be held for a required period.

Session cookies keep your login active across DANA, OVO, and GoPay payment steps. Non-essential cookies are only active with your agreement and can be turned off through your browser settings at any time.

We post a notice in your account dashboard before any change takes effect. Continuing to use your account after that point counts as acceptance of the updated terms. You can contact us before accepting if you have concerns.

Use the Live Chat or email channel listed above and select the 'Account & Legal' topic. Provide your registered e-wallet details — DANA, OVO, or GoPay — and the relevant transaction reference for faster resolution.